Here’s another classic example of how Bank of America needs to get some people with brains to programming their Online Banking website.
As you know, I have a Bank of America credit card. This isn’t by choice, by the way. I started out fine with the MBNA guys. Everything was good, then they got bought by BoA and here I am.
I recently stumbled onto Bankaholic’s website and saw a promotion for the Bank of America checking account for their current credit card customers. Now since I’ve moved, I haven’t gotten a local checking account yet, so I figure why not get $75.00 for free? It’s a free checking account, there’s no monthly maintenance fee when you sing up online, so it’s a win win. Once again, I was dead wrong.
This morning I tried to log into my credit card account. It’s the beginning of the month so I’m trying to organize finances and pay some bills. I was greeted by the screen above. They need me to enter my new ATM/Check card number and my PIN. Well, there’s only one problem, I filled out this form online and I haven’t received anything in the mail yet.
Now I understand that we would want to link the checking account to the online account used for my credit card; that makes obvious sense. However, Bank of America, in their infinite wisdom have adopted an all or nothing approach to the problem.
So, until I receive the information for my new checking account in the mail I’m locked out of my credit card account.
Bank of America, you’ve done it again.
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