About a month ago I’ve been trying to make a decision as to whether the web site host, 1and1 sucks. There is a blog that I manage, which I have hosted at 1and1. About a week ago, I noticed that some posts had mysteriously vanished.
Step 1: Request Back Up
The database was screwed, royally screwed. So, I figured that they’ve got to have some sort of backup right? Um, sort of. Now before I go on, let me state that this is totally my fault. I didn’t follow the advice in my post, which is do your own backups, so what the hell was I expecting? So, moving on: I called up tech support and asked whether they could help me. Yippie, they do do backups. Yay. Just one small problem, the only backup I could get was of two days before. No big deal. Since the whole database was somewhat screwed, restoring posts from the past two days would be no problem. So I said sure, and waited.
Step 2: Wait for Back Up
I called them at about 2:00PM while I was at work. I was told that they would get with the techs and they would place the on my site, where I could access it by FTP, and they would email me when this is done. Cool, I thought. I got home at 5:30PM and dived into my email, nothing. I hunted one the FTP server, nothing. What was going on? So, I called tech support again. Now, I’m being told that Database Backups can only be delivered between 24 to 48 hours from the time of request. O…..K? Maybe they have all the backups archived in some sort of solid archive and to restore my database they need to extract all of them? I don’t know, whatever. I figured I had no choice, so I waited. This was Thursday, and just to recap the best they could do was give me a backup done on Monday or Tuesday. No problem.
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